We are a 12u small town rec team, so most of the umpires are locals. Last night we played a team with a new coach and an umpire who obviously didn't know all the rules. We had a batter get hit in the ankle by a pitched ball that hit the ground first. The ump said since it hit the ground first she didn't get to take a base. I know that she should've been awarded 1st base, and told the umpire. He insisted so I said ask the other coach. He was new and didn't know. We were visitors and several people in the stands insisted the ump was right. I didn't pursue the issue but I did tell the other coach after the game that he needs to look up the rule and inform his umpire. The batter was hit again in the same at bat only this time in the ribs, which hurt a lot more than the other one. How should this have been handled?