Easton has great customer service for bat warranties, but I will still hold that your experience is the exception, not the rule.Actually wasn't anything major and frankly some who looked at it in person thought it might not even be cracked...just paint scratches. I submitted the claim on the last day of warranty and was pleasantly surprised it was approved with no need to ship the damaged bat back.
That would be ideal! There’s no external damage so they might want it back.Highly recommend keeping the broken bat if possible-makes for a pretty good machine/heavy/cage bat. Especially if it is the same size/weight
They might have done that because of the slower response time and wanted to get you processed.Same experience here. Uploaded pics and explained there was also a rattle. Took a couple weeks to get a response, but was told to keep the bat and a new one was on the way.