How to place warranty claim?

[fpmominoh]

I need to place a claim for a Mantra+ that has the hollow dead sound when you tap it on the ground/grass. It was getting no pop, hits weee awful, discovered the hollow sound.

Anyone know what the reason for return should be? Rattle? Wobble? Broken? Other?
Have they been wanting dead bats sent back or no?

Thanks!

 

[LEsoftballdad]

List it as broken. They always want the bat back so they can review the claim. Make sure you have the receipt to make your life easy.

 

[sgurg]

List it as broken. They always want the bat back so they can review the claim. Make sure you have the receipt to make your life easy.

I recently submitted a claim on a Ghost and did not have to send the bat back. They simply shipped me the replacement.

 

[CoreSoftball20]

I recently submitted a claim on a Ghost and did not have to send the bat back. They simply shipped me the replacement.

Sometimes they just want pictures which makes things nice and fast...but most of the time you have to send the bat in.

 

[Eightergator2x]

Highly recommend keeping the broken bat if possible-makes for a pretty good machine/heavy/cage bat. Especially if it is the same size/weight

 

[LEsoftballdad]

I recently submitted a claim on a Ghost and did not have to send the bat back. They simply shipped me the replacement.

That's the exception rather than the rule. Most want pictures, but if the bat was broken that obviously, meaning it's not just a rattle of shark tooth crack, that could be why.

 

[Chad504boy]

That's the exception rather than the rule. Most want pictures, but if the bat was broken that obviously, meaning it's not just a rattle of shark tooth crack, that could be why.

i did a warranty claim with easton on a white ghost a couple months ago. I had to upload all the pictures of bats with serial numbers and the pics of the cracks. They saw it was cracked so they told me to keep it.

 

[sgurg]

i did a warranty claim with easton on a white ghost a couple months ago. I had to upload all the pictures of bats with serial numbers and the pics of the cracks. They saw it was cracked so they told me to keep it.

Same experience here. Uploaded pics and explained there was also a rattle. Took a couple weeks to get a response, but was told to keep the bat and a new one was on the way.

 

[LEsoftballdad]

Same experience here. Uploaded pics and explained there was also a rattle. Took a couple weeks to get a response, but was told to keep the bat and a new one was on the way.

It sounds like there was evident cracking from the photos, right? If you tried that with a wobbly connection, they'd need to see the bat to prove it. If it's cut in half, you're good to go.

 

[sgurg]

It sounds like there was evident cracking from the photos, right? If you tried that with a wobbly connection, they'd need to see the bat to prove it. If it's cut in half, you're good to go.View attachment 29702

Actually wasn't anything major and frankly some who looked at it in person thought it might not even be cracked...just paint scratches. I submitted the claim on the last day of warranty and was pleasantly surprised it was approved with no need to ship the damaged bat back.