Somewhat similar experience here but it was with Drakemir (one of the Vinci reps here on DFP that sorta took over the biz when CaseDawg stepped away). Had a couple of snafu's during the ordering process and in turn they offered to upgrade the glove to an Optimus hybrid. Really nice glove that my DD will have forever.This could probably be a separate thread, but I have to give a shoutout to Vinci's customer service. Back at the end of October we ordered a custom catcher's mitt for DD. we received the glove just before Christmas, but they had made a mistake when making the glove. We ordered a right-hand throw, and a right-hand glove arrived. A quick call to Vinci and they had an Optimus built for no upcharge. The glove arrived yesterday and DD is super thrilled. This glove is going to be a beast to break in. So happy that Vinci has such awesome customer service. When I asked if they'd send a return label so I can send back the wrong glove, they said to keep it. If anyone knows a left-handed catcher that wants a really nice glove, message me.