Just wanted to give a big shout-out to boombah customer support. I ordered a hybrid rolling/backpack bag for DD a few months ago. Travelling with helmet, gloves, bats her team issued Mizuno bag was sorely lacking. She is not one who mistreats her things and I thought the bag was holding up well. So fast forward to last weekends tournament and I hear her teammate who has a similar bag comment about the bat holders on hers were ripping at the bottom.
I go home and check DD bag and sure enough some tears at the bottom, nothing to a complete failure but it will just get worse.
That Monday I called boombah customer service. They asked for some pictures and then next day they approve the claim and sent a new bag sent via FedEx and in our hands today.
I do think we were outside the 90 days they list for warranty so a big thank you to them on this!
Sent from my LE2115 using Tapatalk
I go home and check DD bag and sure enough some tears at the bottom, nothing to a complete failure but it will just get worse.
That Monday I called boombah customer service. They asked for some pictures and then next day they approve the claim and sent a new bag sent via FedEx and in our hands today.
I do think we were outside the 90 days they list for warranty so a big thank you to them on this!
Sent from my LE2115 using Tapatalk